1. The cancellation or return process is handled on a case-by-case basis by SEAB2®. The request must be sent in writing to sales@seab2.pt, within 14 days of receiving the order. Instructions for cancellation or return of the merchandise will be responded to and defined by SEAB2® through the same communication channel

2. Whenever possible, the return should be made via the same payment method, but if this is not possible, the user must present proof of payment and account or card ownership so that the refund can be made by bank transfer.

3. Returned products must be in sellable condition, that is, in the same condition they were received by the User, without any anomaly or damage.

4. If the value resulting from the exchange of products in an order is less than or greater than the initial value, the adjustment conditions will be indicated by the brand.